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Privacy Policy

Last updated: 2026-09-12

Housiq respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you use this website, how we use it, who we may share it with, and the choices available to you.

1. Information We Collect

We may collect personal information that you choose to provide to us, including:

  • Full name
  • Phone number
  • Email address
  • Residency category
  • Type of mortgage assistance you are looking for
  • Information you provide during subsequent conversations with our team

Please do not submit passports, Emirates ID documents, bank statements, account details or other sensitive financial documents through the website enquiry form unless we specifically provide you with an appropriate method for doing so.

We may also collect limited technical information when you use the website, such as your IP address, browser and device information, pages visited, referral source, date and time of visits, and website interaction or performance information. This information may be collected through cookies or similar technologies where applicable.

2. How We Use Your Information

We may use your personal information to respond to your mortgage enquiry, contact you about the services you have requested, understand your mortgage requirements and circumstances, arrange follow-up discussions, provide information about relevant mortgage or property-finance options, operate and improve the website, measure website and advertising performance, prevent spam or misuse, maintain appropriate business records, and comply with applicable legal or regulatory obligations.

Submitting an enquiry does not constitute a mortgage application, mortgage approval or commitment to lend.

3. Contacting You

When you submit an enquiry, you ask Housiq to contact you using the details you provide. We may contact you by telephone or email in relation to your enquiry. Where a separate marketing preference is offered, marketing communications will be handled in accordance with the choice you make, and you may ask us to stop those communications at any time.

4. Sharing Your Information

We do not sell your personal information. Where necessary to assist with your enquiry, information may be shared with appropriate third parties such as mortgage lenders or banks, mortgage or finance service providers, property-related service providers involved in your transaction, technology and hosting providers, professional advisers, or regulatory and government authorities where required by law.

Information will only be shared where reasonably necessary for the relevant purpose or where we are otherwise permitted or required to do so. Before personal financial or application information is passed to a lender, the relevant process and requirements should be explained to you.

5. Cookies, Analytics and Advertising

This website may use cookies and similar technologies to operate properly, understand website usage and measure the effectiveness of advertising campaigns. Where enabled, analytics or advertising services may collect information such as browser details, device information, IP address, page visits and advertising interactions.

Where required, optional analytics or advertising technologies will be subject to your privacy choices. You can manage available privacy preferences through the controls provided on the website and through your browser settings.

6. Advertising Measurement

If you visit this website after interacting with an advertisement, we may use limited campaign information to understand which advertising activity generated an enquiry. This may include campaign identifiers, advertising click identifiers and referral information.

We do not intentionally place your name, email address or phone number into public website analytics reporting.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, maintaining appropriate business records and meeting applicable legal or regulatory requirements.

Different retention periods may apply to email correspondence, lender documentation, transaction records, backups or records that must be kept for legal or regulatory purposes.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Please do not send highly sensitive financial or identity documents through the general website enquiry form.

9. International Data Processing

Some technology or service providers used to operate the website or communicate with customers may process information outside the United Arab Emirates. Where applicable, appropriate measures should be used to protect personal information in accordance with relevant data-protection requirements.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including asking what information we hold about you, requesting correction of inaccurate information, requesting deletion where applicable, requesting restriction of certain processing, withdrawing consent where processing is based on consent, and raising concerns about how your information is handled.

To make a privacy-related request, contact us using the details below.

11. Third-Party Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations, and you should review the privacy information provided by those websites.

12. Children

This website and the mortgage services promoted through it are intended for adults. We do not knowingly use this website to solicit personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable requirements. The latest version will be published on this page with the updated date shown at the top.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Housiq Mortgage Broker
Office 4853, Aspin Commercial Tower, Trade Centre First, Dubai, UAE

Phone: +971 50 784 1686
Email: info@housiqmortgage.com